This policy explains how Vanderhinch Vets Ltd uses and protects any information that you provide when using the website www.vanderhinchvets.com, or any of its services.

This website is owned and operated by Vanderhinch Vets Ltd, company number 12277232.

We are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please note: This policy does not extend to external websites linked from this website. You should refer to the privacy policies of those websites for information on how they use personal data.

Collecting and Using Personal Information

When you visit and navigate our website, we do not collect personal data about you unless you choose to provide it to us.

We may collect and process the following categories of personal data:

• Name
• Address
• Telephone Number
• Email Address
• Any information you voluntarily provide via contact forms or email correspondence

We process personal data for the following purposes:

• To respond to enquiries
• To provide requested services or information
• To manage client relationships
• To comply with legal or regulatory obligations
• To improve our website and services

We do not sell, license, transmit or disclose your personal information outside of our organisation except:

a) Where expressly authorised by you
b) Where necessary for service providers to perform functions on our behalf
c) Where required or permitted by law

All third parties are required to respect the security of your data and use it only for the intended purpose.

Lawful Basis for Processing

Under Article 6 of UK GDPR, we rely on the following lawful bases:

• Consent – where you have given clear permission
• Contract – to fulfil services requested by you
• Legal obligation – to comply with legal requirements
• Legitimate interests – for business operations that do not override your rights

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

When personal data is no longer required, it is securely deleted or anonymised.

Your Email

We welcome comments or questions about our website via email.

Your enquiry may be shared internally with staff best placed to assist.

Please note that standard internet email is not fully secure. We recommend that you do not send confidential information via email.

Cookies

We use cookies in accordance with the Privacy and Electronic Communications Regulations (PECR).

Cookies help us understand website usage and improve functionality.

If you are unsure what cookies are or how to manage them, please visit: www.aboutcookies.org

First-Party Cookies

Google Analytics
We use Google Analytics to understand visitor behaviour, including:

• Pages visited
• Time spent on site
• Traffic sources
• Click behaviour

This data is anonymised and not personally identifiable.

More information: https://policies.google.com/privacy

To opt out: https://tools.google.com/dlpage/gaoptout

WordPress CMS

This website runs on WordPress. Cookies are used to:

• Manage logins
• Maintain session data
• Ensure site functionality

Disabling these cookies may affect site performance.

Third-Party Cookies

Third-party cookies may be set by:

• Social sharing tools
• Embedded content
• External integrations

These services may collect data about your browsing activity. Please refer to their individual privacy policies.

International Data Transfers

Some third-party services (such as analytics providers) may process data outside the UK.

Where this occurs, appropriate safeguards are in place, including:

UK adequacy regulations

International Data Transfer Agreements

Standard contractual clauses

Linking to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, content, or accuracy of external sites. Links do not imply endorsement.

Security

We maintain appropriate technical and organisational security measures to protect personal data, including:

• Secure hosting environments
• Firewall protection
• Access controls
• Regular system monitoring

We also conduct simulated intrusion testing and maintain disaster recovery plans.

Data Breaches

In the event of a data breach involving personal data, we will notify affected individuals and relevant authorities within 72 hours, where legally required.

Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request erasure
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact: tom@vanderhinchvets.com

Data Controller

The data controller of this website is:

Vanderhinch Vets Ltd
Company No: 12277232

Registered Office:
4 Manor Road
Ipswich
England
IP4 2UX

Operating Office:
4 Manor Road
Ipswich
England
IP4 2UX

Data Protection Officer

Mr. T. Vanderhinch

Vanderhinch Vets Ltd

Email: tom@vanderhinchvets.com

Complaints

If you are unhappy with how we process your data, you may contact us first.

You have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled unlawfully.

Information Commissioner’s Office

Wycliffe House

Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: www.ico.org.uk

Changes to This Policy

We may update this Privacy Policy periodically.

Any changes will be reflected by an updated revision date at the bottom of this page.

We encourage you to review this policy regularly.